Dunham's Sports

Kassandra Konsella 2 months ago

I left Dunham's extremely disappointed. In my experience, the employee in the gun department was unprofessional, and the manager's handling of the situation only made things worse. Their attitudes and lack of professionalism were very concerning, especially in a department that sells firearms. The employee seemed visibly annoyed when I asked to see a different firearm, as if it was an inconvenience to take another one out for me to look at. Instead of helping me make an informed purchase, I felt like I was being treated as a burden. The overall interaction came across as rude and unnecessarily authoritative, which made for a very uncomfortable experience. The background check process was a nightmare. It involved multiple attempts and lengthy delays, making the entire experience frustrating and time-consuming. I won't be returning and would recommend shopping elsewhere. Go to Shooters Outfitters and Indoor Range!

Steve Lyons 2 months ago

I tried to purchase a handgun here from a young mixed gentleman that from the start of the process acted like he hated his job. He was very disrespectful and arrogant and obviously hates his job. I highly suggest purchasing fire arms from other businesses in the Traverse City area.

Eric M. 6 months ago

I purchased a rifle at Dunham's Sports. It was in stock, and the price was good. After the forms were completed, they put a cable lock on it, put it in the box, and walked it to the store exit, where they handed it to me. When I got home I removed the cable lock, and was surprised to find a trigger lock on it too. There was no key for the trigger lock, so I called the store and was informed that I would need to drive back to the store so they could remove the trigger lock. The staff was apologetic, but I wasn't pleased with the extra hour of driving, especially with gas over $4/gallon.

Victoria A 6 months ago

Came in late one night to grab some sports gear. Mason was so nice and helpful. He has the best attitude and attentive to his job. Thanks for doing a great job!

Sunny 10 months ago

I was at Dunham’s this past Saturday (Black Friday weekend) hoping to snag a good deal on quality shoes for my husband. After searching the aisles and going back and forth with my husband over the phone—he was out of town—we finally agreed on a pair that showed as “in-stock at store” on their website. One associate couldn’t find them on the floor and suggested speaking with a manager who might be able to order them. Then I met Darren, who truly went above and beyond. He asked around, took my info for a manager to follow up, and really stuck with me through the whole process. WONFERFUL STAFF!! When I didn’t hear back, I called today (Tuesday) and, thankfully, reached Darren again. He was kind, patient, and never once made me feel like I was being a bother—even with me chasing down these shoes. He talked with the managers about doing a transfer order, shared a photo of the shoes with another co-worker, and that co-worker started digging through back inventory since the SKU wasn’t showing in their system. To my surprise, what was projected to take a month if a transfer was needed turned into a SAME-DAY pickup—because they actually found the shoes in the back! I picked them up after